When do I receive my defensive driving certificate?
Your certificate is mailed to you after you successfully complete the class. You should expect to receive your certificate in the mail in about 10-12 days from the day you complete the class. This is the average amount of time it takes to receive a certificate. Please know that it can take up to 21 days from the day you take the class to receive your certificate.
I need my certificate ASAP, what are my options? (EL PASO)
We can help! Click here for more information.
I need my certificate ASAP, what are my options? (LUBBOCK)
We can help! Click here for more information.
Is my meal at the restaurant included in the cost of the course?
Yes!
How do I sign up/register for the class I want to attend?
El Paso
You do NOT need to register ahead of time! On the day of class please show up 15 minutes prior to the class you want to attend so that you can fill out paperwork. If the class you want to attend starts at 4pm, make sure to show up by at least 3:45pm. Please don’t show up late, because we won’t be able to let you in (this is a requirement by the state of Texas).
Lubbock
You MUST register ahead of time; you can register online by looking at our Class Schedule, or you can give us a call at 806-798-1000. On the day of class please show up 15 minutes prior to the class you want to attend so that you can fill out paperwork. If the class you want to attend starts at 8am, make sure to show up by at least 7:45am. Please don’t show up late, because we won’t be able to let you in (this is a requirement by the state of Texas).
Do you offer classes online?
Yes, you can take an online defensive driving course through our affiliate, IDriveSafely, by clicking here. IDriveSafely is the #1 online defensive driving school for Texas traffic ticket dismissal.
If you received your traffic ticket in another state, click here to take an online course from IDriveSafely. IDriveSafely offers the most online courses, with the most options, in the most states.
There is a mistake on my certificate, how can I get it corrected?
Please contact us so we can get it fixed!
How do I get another copy of my certificate? (It never arrived in the mail, it arrived damaged, or I lost it)
Please contact us so we can get it fixed!
Are you licensed?
Yes, we are licensed by the Texas Department of Licensing and Regulation to offer defensive driving classes to dismiss your Texas traffic ticket and/or to get you a discount on your car insurance premium. You can check the TDLR’s website here to verify our license.
If you received a traffic ticket in another state like New Mexico, or Arizona you will need to check with the court first to see if you can take a Texas defensive driving class to satisfy their defensive driving requirement. We are only licensed for Texas. To the best of our knowledge there are no other in-person local defensive driving schools that are licensed for any other state than Texas.
Based on our past experience, courts in other states do sometimes allow a driver to complete a Texas based defensive driving course to meet the defensive driving requirement, but again, you should check with the court prior to taking our class.
If the court doesn’t allow you to take a Texas defensive driving class you’re going to have to end up taking the class in that state, or online. Click here to take an online defensive driving course with our affiliate, IDriveSafely. IDriveSafely offers the most online courses, with the most options, in the most states.
Do I need a driving record, where do I get it?
Most of the time you will need a driving record if you have been allowed to take a defensive driving class to dismiss your traffic ticket. To confirm you can read your court paperwork, or check with the court directly.
You can order your driving record by clicking here!
I got a ticket in another state, can I take your class to dismiss it?
Maybe. Based on our past experience, courts in other states do sometimes allow a driver to complete a Texas based defensive driving course to meet the defensive driving requirement, but you should check with the court prior to taking our class.
If the court doesn’t allow you to take a Texas defensive driving class you’re going to have to end up taking the class in that state, or online. Click here to take an online defensive driving course with our affiliate, IDriveSafely. IDriveSafely offers the most online courses, with the most options, in the most states.
What if I don’t have a driver’s license, or mine is suspended; can I still take the class?
Yes. If your license is suspended, or expired that’s okay, please bring it with you. If you don’t have a license please bring any type of picture ID with you so that we can verify your identity.
I have a complaint
Please reach out to us so that we can help resolve it.
If we are not able to resolve your issue to your satisfaction you can contact our course provider, Nationwide Driver Safety Education Company, to seek a resolution. They can be contacted at 915-533-2900.
Any grievances not resolved by the provider may be forwarded to:
Texas Department of Licensing and Regulation – Driver Education and Safety
PO Box 12157
Austin, TX 78711
By facsimile to (512) 463-9468
Electronically: https://www.tdlr.texas.gov/help/
The current telephone numbers of the department are 800-803-9202 or 512-463-6599